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Shipping Policy

Production Lead Times

Every bag is handcrafted by a single maker. Made-to-order items typically ship within 3 to 4 weeks. You will receive an automated tracking notification email as soon as your shipping label is created.

Customer Support & Communication Protocol

To protect your account security and ensure accurate order tracking, all customer service inquiries must be submitted by replying directly to your original order confirmation email using the email address associated with the purchase. We cannot resolve order, shipping, or return requests sent via social media direct messages (DMs), third-party messaging apps, or unverified secondary email addresses.

Returns, Exchanges, & Refund Policy

Because every item is custom made-to-order, all sales are final. We do not accept returns or exchanges for buyer’s remorse, design preference changes, or ordering errors.

  • Seller Errors & Defective Goods: If you receive the incorrect item or an item with a clear construction flaw made on our end, please reply to your order confirmation email within 7 days of delivery with photos of the issue.

  • Resolution Process: Once verified, we will provide a prepaid return shipping label. The item must be posted back to us within 7 days of receiving the label.

  • Refund Issuance: Approved refunds are issued back to the original method of payment within 3 to 5 business days of receiving and inspecting the returned item.

Shipping Carrier & Delivery Addresses

We ship via USPS (United States Postal Service). Please ensure your delivery address is secure and accurate prior to completing checkout. Once USPS scans your package into their system, tracking updates may take up to 24 hours to display.

What to Do If Your Package is Marked "Delivered" But Missing

If your tracking states that your order was delivered but you do not have it in hand:

  1. Wait 24 Hours: USPS occasionally scans packages as "Delivered" shortly before actual physical drop-off.

  2. Check Immediate Surroundings: Look around secondary doors, porches, side yards, and ask neighbors or household members if it was accepted on your behalf.

  3. Contact Your Local Post Office: Reach out directly to your local post office (not the general hotline). Your local mail carrier often has precise GPS location data recorded at the exact moment of the delivery scan.

Lost, Stolen, or Misdelivered Packages

Because our items are custom, handmade, and produced in small batches, yarn&whiskey is not responsible for packages that are stolen, misdelivered, or misplaced after being marked "Delivered" by the carrier.

If you suspect your package was stolen off your property following a confirmed delivery scan:

  • Please file an official mail theft report with USPS or your local police department.

  • Send us a copy or reference number of your filed report within 14 days. While we cannot offer free replacements or full refunds for stolen mail, we are happy to provide a one-time 20% courtesy remake discount to remake your custom order if the fabric is still available. If the fabric is not available we discuss your options.

Optional Signature Confirmation & Insurance

For added peace of mind on high-value or custom items, we recommend selecting Signature Confirmation at checkout. If you require specialized delivery arrangements prior to placing an order, please contact us before purchasing.

Craftsmanship Warranty & Repairs

We take pride in building durable goods. If your bag experiences a failure in stitching or hardware due to a manufacturing defect within 60 days of delivery, we will repair or replace it at our expense. This does not cover normal wear and tear, material aging, accidental damage, or misuse. Beyond 60 days, repair requests are evaluated at our sole discretion.

Fraud, Abuse, & Order Cancellation Policy

We reserve the right to cancel orders and refuse service to any individual at any time.

  • Fraudulent & Nuisance Behavior: Any buyer who initiates fraudulent chargebacks, submits false claims regarding non-delivery or item condition, or displays abusive behavior toward our studio will be permanently banned from future purchases.

  • Payment Security Flagging: Orders flagged as high-risk by our payment processor will require identity verification or will be canceled immediately without notice.

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